As a service-oriented technical translation specialist, Lloyd International Translations strives to achieve the highest standards of quality. To this end we are pleased to confirm that our quality control processes and procedures have recently been fully audited by BSI, successfully extending our ISO 9001 registration, which we have held since 2001. By its very design, ISO 9001:2008 drives continual improvement in the quality of LIT’s product and service offering, creating the need to constantly measure and improve our internal processes and procedures.

In order to raise our standards we regularly examine our performance, focusing on a number of Key Performance Indicators (KPIs) including turnaround time for quotations, on-time and to-spec deliveries, customer complaints and customer satisfaction levels.

Customer Satisfaction Surveys involve interviewing a random group of clients every month. This ensures that all clients are regularly surveyed and that their feedback is used to follow up on customer experience. We seek to obtain feedback on:

	Quality of our technical translations: terminology, spelling, grammar, writing style, consistency, compliance with reference material, DTP quality and engineering quality.
	Quality of service: timeliness of response to enquiry, presentation of quotations, the accessibility and responsiveness of our personnel, meeting project deadlines, flexibility and value for money.

Lloyd International Translations uses an extensive network of highly experienced mother-tongue translators, each with specialist sector knowledge. In order to achieve premium quality, all current and new vendors are formally assessed and rated to maintain a consistent standard against which technical translation quality can be objectively measured (regardless of the source or target language).