Lloyd International launches a Client Gateway

Lloyd International is one of Europe’s leading specialist technical translation companies. On 1 September 2003, the firm launched a secure gateway to its project management system that allows clients to monitor the progress of their translation project at any time. Building on the firm’s reputation for unrivalled customer service, the new system enables Lloyd International to offer clients even greater speed of response, control and choice.

Lloyd International is one of the few translation companies in Europe to offer such a comprehensive system. Clients are able to:

	Get up-to-date information on the status of all projects
	Request quotations online
	Send large and small files securely, directly from their browser

Although state-of-the-art, Lloyd International’s system is very easy to use. In one click, clients can log in from the firm’s website. By simply completing the boxes on-screen – to indicate, for example, when a document is required – they can be confident of providing the right information to enable Lloyd International’s staff to respond quickly and effectively.

Every stage in the lifecycle of a project is visible online. Right from the original enquiry, quotation, setting up contracts and order entry, through the planning and management of the project, to dispatch of the completed translation, invoicing and archiving. At any time, from anywhere in the world, clients can check the date when a quote was made or an order was placed, the due date for completion of a project and its current status. They know instantly, for example, whether a document is still being translated, awaiting approval, or completed, and whether it has been invoiced. Clients can also edit their own contact details and change their password at any time.

Speed, security, flexibility and value are key advantages of Lloyd International’s new gateway. As well as reducing postage, distribution and support costs, communications become much more effective:

	large files can be transferred securely;
	Lloyd International’s staff can respond more quickly and work more efficiently;
	less time is spent chasing information and more time delivering projects;
	processes which were previously manual, such as registering a job, are automated and integrated within one overall system;
	information is available around the clock, wherever the client is; and
	paperwork is reduced.

Not surprisingly, Lloyd International’s clients, many of whom have taken part in trials of the new system, have been eagerly awaiting its arrival.

For more information call us on +44 (0)1829 730050 or email us

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